Refund policy

At CozysHome, we want you to love your furniture.
If something isn’t right, we’re here to help.

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✅ Returns

We accept returns within 30 days of delivery.

Conditions for return:

      ●   Item must be in unused and resaleable condition

      ●   Original packaging is required

      ●   Proof of purchase is required

Return shipping costs are paid by the customer
unless the item arrives damaged or defective.

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📌 Non-returnable Items

The following items cannot be returned:

     ●  Items without original packaging

     ●  Used, assembled, or damaged due to mishandling

     ●  Clearance or final sale items

     ●  Customized orders (if any)

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✅ Damaged / Defective Items

If your product arrives damaged or defective,
please contact us within 48 hours of delivery.

We will offer one of the following:

     ●  Replacement parts

     ● Product replacement

     ● Partial refund (depending on severity)

📌 Photos or videos are required to process support quickly.

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✅ Refund Processing

Refunds are issued to the original payment method once the returned item has been received and inspected.

Processing time:

    ● Inspection: 3–5 business days

    ● Bank refund: 5–10 business days

Shipping fees are non-refundable unless the return is due to our error.

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📬 How to Start a Return

Please contact us at:
Email: support@cozyshome.com

Provide:

     1. Order number

     2. Reason for return

     3. Photos or videos if damaged

     4. Your contact information

We’ll assist you with the next steps.