Warranty Policy
At CozysHome, we stand behind the quality of our furniture.
All products are covered by a 12-month limited warranty from the date of delivery.
✅ What’s Covered
Our warranty covers:
- Manufacturing defects in materials or craftsmanship
- Structural issues under normal household use
- Hardware malfunctions (e.g., drawer tracks, handles)
If a covered issue occurs, we will provide:
- Replacement parts, or
- Product repair, or
- A replacement item of equal value
（Depending on the specific situation）
❌ What’s Not Covered
This warranty does not apply to:
- Damage caused by misuse, accidents, or improper assembly
- Normal wear and tear, aging, or discoloration
- Water / heat / chemical damage
- Unauthorized repairs or modifications
- Commercial or non-household usage
📌 Warranty Claim Process
To submit a warranty claim, please contact us at:
Email: support@cozyshome.com
Include:
- Order number
- Description of the issue
- Photos or videos of the product
- Contact information
Our team will respond within 2–3 business days to assist you with a solution.
⚠ Additional Notes
- Proof of purchase is required
- Warranty applies only to the original purchaser
- Warranty does not cover return shipping costs unless legally required