Returns & Refunds Policy
At CozysHome, we want you to love your furniture.
If something isn’t right, we’re here to help.
✅ Returns
We accept returns within 30 days of delivery.
Conditions for return:
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Item must be in unused and resaleable condition
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Original packaging is required
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Proof of purchase is required
Return shipping costs are paid by the customer
unless the item arrives damaged or defective.
📌 Non-returnable Items
The following items cannot be returned:
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Items without original packaging
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Used, assembled, or damaged due to mishandling
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Clearance or final sale items
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Customized orders (if any)
✅ Damaged / Defective Items
If your product arrives damaged or defective,
please contact us within 48 hours of delivery.
We will offer one of the following:
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Replacement parts
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Product replacement
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Partial refund (depending on severity)
📌 Photos or videos are required to process support quickly.
✅ Refund Processing
Refunds are issued to the original payment method once the returned item has been received and inspected.
Processing time:
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Inspection: 3–5 business days
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Bank refund: 5–10 business days
Shipping fees are non-refundable unless the return is due to our error.
📬 How to Start a Return
Please contact us at:
Email: support@cozyshome.com
Provide:
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Order number
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Reason for return
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Photos or videos if damaged
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Your contact information
We’ll assist you with the next steps.